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Thank you for visiting and shopping at www.ppointonline.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method
Estimated delivery time
Shipment cost
Pickup at PPoint Location (Miri, Bintulu, Sibu, Kuching Only)
1 - 3 business days
Free
Express Within Sarawak (Standard)
0.0 kg – 2.5 kg
1 - 2 business days
RM16.00 MYR
Express To Sabah (Standard)
0.0 kg – 2.5 kg
2 - 3 business days
RM21.00 MYR

Express To Penisular Malaysia (Standard)
0.0 kg – 2.5 kg
2 - 3 business days
RM26.00 MYR

Express Within Sarawak (Heavy)
2.5 kg – Above
1 - 2 business days
RM26.00 MYR

Express To Sabah (Heavy)
2.5 kg – Above
2 - 3 business days
RM36.00 MYR

Express To Penisular Malaysia (Heavy)
2.5 kg – Above
2 - 3 business days
RM45.00 MYR

Regular Shipping (Standard)
0.0 kg – 2.0 kg
7 – 14 Business Days
RM7.00 MYR

Regular Shipping (Heavy)
2.0 kg – 5.0 kg
7 – 14 Business Days
RM16.00 MYR

 

Delivery delays can occasionally occur.

Shipment to P.O. boxes

PPointonline.com does not ship to P.O.Box Addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

PPointonline.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).

Damages

PPointonline.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us within 7 Days of receiving the goods to arrange for a resolution.

Please save all packaging materials and damaged good before a resolution is reached.

International Shipping Policy

We currently do not ship outside of Malaysia.

 

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.